Sound familiar?
- Documents only one person knows how to read, and when they’re out, everyone waits.
- The same checks repeated by hand every day, with the same criteria.
- A chatbot pilot that nobody can say is working.
What we build
One system for one process
It reads the sources you authorize, picks the next step within written boundaries, takes only the permitted actions and logs everything. One process at a time, with the minimum autonomy needed.
The process review
Before any code, we map sources, decisions, permitted actions, abstention, human oversight and fallback. It’s the document we build from and verify against.
Also included
Action log
What it read, what it decided, what it did, when it stopped.
Declared abstention
If evidence is missing, it stops and hands off to a person.
Human oversight
Decisions that matter go through the person accountable for them.
Everything in your name
Documentation, repositories and access stay yours.
How we start
Scoping call
We start from one process, just one, and the person who handles it today.
Process review
We map sources, decisions, permitted actions, abstention, human oversight and fallback.
Build
The system for that process, with the boundaries and checks written in the review.
Field testing
We watch it work on real cases, then hand everything over to you.
Your doubts, answered plainly
Our data isn’t clean.
It doesn’t need to be. We start from a process and its sources, and in the review we decide what the system can read.
What if the AI gets it wrong?
Every system has a declared failure mode and a check to catch it. When evidence is missing, it stops.
Our industry is regulated.
In the scope we write down the risk category under the AI Act. For high-risk systems we work with a lawyer.
The questions we get asked
How is this different from a chatbot?
A chatbot answers. An agentic system takes charge of a process: it reads authorized sources, decides the next step within written boundaries, takes the permitted actions and logs everything.
Where does our data go?
We write it in the scope: which sources the system reads, where the data is processed and who can access it, in line with the GDPR.
Can we start with a single department?
That’s what we recommend: one process at a time. The second one starts when the first runs on its own.
What don’t you do?
Generic agents without a process, an owner and an exit criterion; high-risk systems without a lawyer; 24/7 support; license reselling.
Bring one process, just one. We’ll tell you if it makes sense to delegate it.
If a script is enough, we’ll tell you on the first call.